Christophe Caïs

Customer Experience Group | CEO

Christophe is the founder and CEO of the Customer Experience Group (CXG). He is responsible for communicating and implementing the organization?s vision, mission and overall direction. He also maintains awareness of both the external and internal competitive landscape, explores opportunities for expansion, new industry developments and standards and more. CXG now has 17 worldwide offices which cater to over 70 countries and employ 220 full-time staff. Christophe is also the co-founder and CEO of Albatross CX, one of the agencies under the umbrella of CXG. Founded in 2006 in Shanghai, Albatross CX specializes in the collection and activation of customer and staff feedback. Christophe is also Chairman and board member of Face2Face and Activate Experience, that are both part of the Customer Experience Group. Prior to the Customer Experience Group, Christophe co-founded and ran for 12 years (until 2004) the luxury fashion brand Biche de Bere, seen as one of the most successful stories in the French fashion industry with 40 shops and 20 corners in Europe, USA, Japan and China. This experience gave him a unique insight into the luxury industry. Christophe is a graduate of the Institut Supérieur de Gestion and the Owner/President Management (OPM) program at Harvard Business School.

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